With 21 years of experience in the automotive industry, working as an outside objective agency, The Satisfaction Advantage provides proven results in customer satisfaction. Most of our interviewers have worked with us for over ten years.
We customize a survey to your business and it should be brief and to the point. Customers are most often uncomfortable spending long periods of time on the phone and do not respond well to an overabundance of questions. A few key questions asked by an experienced, caring interviewer will give you the important information you need and tells a customer that their business is important to you.
Your assigned interviewer will call the customer, thank them for their patronage, obtain input about their sales or service experience and seek recommendations for improvement. We will work with you to help determine the best script for your business. Your personalized service will include feedback from your interviewer on a daily basis.
Our follow-up service provides daily, weekly and monthly reporting which provides valuable information about overall customer satisfaction as well as recommendations on areas which may need improvement.