Why is follow up so important? Research indicates that a majority of unhappy customers don’t complain to you, they complain to other customers. Our process of calling customers in a quick and timely manner will enable you to resolve customer concerns quickly and gives the company a handle on the level of customer satisfaction as well as resolves dissatisfaction.
Prompt and responsive action taken on customer complaints shows a company’s genuine concern and interest in their customers and leads to true customer loyalty.
On the average 95% of customers with complaints become loyal customers again if their complaints are resolved as quickly as possible. In the long run it is far less costly to hear the customer’s complaint, than it is to let it turn into ill will and possible negative influence to potential customers.
Service
Sales
Maintenance Reminders
Missed Appointments
Lost Customers
Mystery Shopper